Frequently Asked Questions

FAQs About Perm Award

Artwork Requirements

Engraving orders containing logos or graphics must be accompanied with clean black and white vector artwork. After your order is placed e-mail artwork, names, dates and copy to PermAward@PermAward.com.

Full color photographic orders containing logos or graphics must be accompanied with high resolution color artwork. After your order is placed e-mail artwork, names, dates and copy to PermAward@PermAward.com.

Artwork submitted in grayscale or with gradient colors may incur an art charge. Any art that does not satisfy our artwork guidelines will incur an art charge. When art does not conform to our artwork guidelines the minimum art charge is $30.00. Our hourly rate is $60.00. Customers will be contacted before any art charges would be applicable.

Artwork File Guidelines

  • Vector Black & White Line Art (no grayscale, color, or halftones)
  • PC-platform file formats (EPS, AI, PDF, CDR)
  • Some high resolution bitmap file formats will work such as, JPG, TIFF, BMP, PNG, or GIF, but only after assessed by our art department.
  • Images embedded inside of Word documents is not acceptable art.
  • Convert all fonts to outlines/curves before sending.


Our company maintains a large database of standardized company logos and artwork files. In some cases we may already have your logo on file in the format we need. Alterations are sometimes necessary to make a logo appear clean and legible when processed. Failing to make these minor changes will result in a poor quality image or engraving that does not meet PermAwards quality standards. These moderate but necessary alterations will be done as part of our set-up service. If additional costs are involved we will let you know.


If your layout contains copy, please let us know if you have a font preference.


We provide two free proofs in our award pricing. There is an additional charge of $10 per proof after that.

Pre-Sale Questions

How do I submit my artwork, names, dates and/or copy?

We prefer that you e-mail us all of your engraving details and any design preferences to PermAward@PermAward.com. Please see Artwork Requirements for all details pertaining to required graphic file types.

Will you engrave customer-supplied products?

No, we do not accept customer-supplied products.

What is the normal turnaround time for an order?

Depending on our workload and your project size, projects can take between 2-10 working days. Never hesitate to ask. We are very customer-oriented and will always do anything we can to satisfy every customer’s deadline.

Do you provide a proof of the design prior to production?

A proof is provided for approval prior to production. A delay in proof approval can effect turnaround times, so please reply promptly.

I see a product I like on a different website, can you supply that same product?

Our business is a proud member of the Awards and Recognition Association. As such, we have access to a wealth of resources to source just about any product on the market today. We will be able to supply most products on the market, with the exception of those products that are proprietary to a specific retailer or controlling group of retailers.

Do I have to pay sales tax on my order?

We collect sales tax from Pennsylvania customers or for any order originating in the State of Pennsylvania. If you provide us a qualifying Pennsylvania State Sales Tax Exemption Certificate with your order, sales tax will not be collected on your order. We do not need the original certificate. A photocopy or fax will work. Orders placed by out-of-state customers that are shipped to out-of-state addresses are not charged sales tax.

What forms of payment do you accept?

We accept personal and business checks as well as credit cards. The credit cards we accept are: Visa, MasterCard and American Express. We also accept PayPal payments upon request. We do offer open accounts in some instances.

After-The-Sale Questions

What if my awards are engraved incorrectly?

In the event we make an error, we will replace the incorrect piece(s) as quickly as possible at our expense. If the error was on your part (i.e. incorrect spelling for a name) we will still replace the incorrect piece(s) as quickly as we can at a discounted rate. Regardless of the nature of the error, we will make every effort to have the corrected awards to you in time for presentation.

Shipping & Returns

What is the normal shipping time to my location?

We ship via United Parcel Service, so shipping times are fairly predictable with the exception of unexpected weather-related delays. A map of shipping times for the continental United States is HERE.

What is your return policy?

Because of the custom nature of our products, returns are normally not an option. If you need to return an item, please contact us at 610-736-3231. All returns must be authorized.

  • We must be notified of pending returns within 7 business days of the order delivery date.
  • Authorized returned items are subject to a 25% restocking charge.
  • Shipping charges are non-refundable.

How do I track my order?

Most orders are shipped via UPS. Upon request you will receive an email from UPS containing your tracking number and instructions on how to track your order on the UPS.com website.

What if I receive damaged or broken products?

Please contact us immediately at 866-209-6830 or PermAward@PermAward.com